The terms “Codeverse” or “us” or “we” or “our” refer to Americademy, Inc., the owner of the Services, and its affiliates and subsidiaries, including without limitation, Teach a Billion Kids to Code, LLC. The term “user” generally refers to the user or viewer of the Services, which is generally your child. The terms “you” or “your” refer to you, the parent or legal guardian and may also refer to your child, as the context implies. “Guides” refers to the instructors who guide children and students through virtual sessions.
Information We Collect
We collect identifiable information from those who visit and interact with our Services. We collect the following information:
Contact information of you and users: full name, email address, mailing address, and phone number;
Payment type used, the expiration date of payment method, the last four digits of any credit/debit card, and billing zip code. Our payment processor (currently Braintree, a division of PayPal) may store additional payment and identifiable information;
Screen, video and audio recordings of sessions with users;
User engagement data such as mouse clicks, keyboard typing, touch gestures, which features are being used, and which pages are being accessed;
Browser and system information such as software version being used, screen resolution, language, and time zone;
Conversations between users and us and/or our Guides that may occur over the telephone or through text messages, email, and our chat function;
Booking and appointment information;
Internal notes about accounts, including without limitation internal reminders/comments, progress, goals, feedback, concerns, sales feedback, learning styles, interests, and parent updates;
Surveys and satisfaction scores;
Other information related to you or your child’s access to our Services, including, but not limited to, IP address, Services visits, page response times, download errors, length of visits to certain pages, and page interaction information; and
Any and all other information that is voluntarily provided to us through the Services, including, but not limited to, comments, requests, and programming projects.
We collect the above information directly from you and your child when provided to us, automatically as you or your child navigates the Services, and from third-party service providers.
How We Use This Information
We use the collected information to:
Provide the Services to you and the users;
Identify authors of Creations (as defined below) when displayed on our Service;
Process payment for the Services;
Ensure the safety of users;
Ensure high quality of the Services;
Train our employees and Guides and monitor their performance;
Understand our users and their educational needs;
Manage business operations (such as sales and marketing, collecting payment, and monitoring satisfaction);
Improve our Services, which includes developing new products and services, product testing, training and building machine learning and artificial intelligence models, and personalizing communication and product experiences;
Track performance and progress of users;
Post or replay events (in whole or in part) for our users;
Send periodic marketing communications about our Services
Send session and account updates and reminders; and
Comply with legal obligations and requests.
If you would like to access, modify, or delete personal information about you or your child, you may submit a request to firstname.lastname@example.org. California residents may have additional personal information rights. For more information or to see if these rights apply, please contact us. We will promptly review all such requests in accordance with applicable laws.
Our privacy practices are in accordance with the Children’s Online Privacy Protection Act (“COPPA”), and this section outlines our practices regarding children’s personal information.
We obtain affirmative consent from parents or legal guardians before collecting personal information of children. If a parent does not consent to his or her child’s use of the Services or the collection of the child’s personal information, we will not access or use any information provided by the parents or child, and the child will not be allowed to use the Services.
We collect children’s information directly from parents, who provide us with the applicable information listed above. Because the Services involve interaction between the children, us, and Guides, we may also collect information from children while they use the Services. Children are not allowed to post personal information in or through the Services. While we endeavor to confirm that children do not post personal information in or through the Services, the parent or legal guardian is responsible for the child’s use of the Services.
We use recordings so that Guides can review sessions with children who use the Services and to provide feedback to Guides. We have security measures in place that limit a Guide’s ability to access and copy these recordings or share the recordings with unpermitted third parties; however, we cannot always control what Guides do with these recordings or prohibited independent recordings, and we are not responsible for any misuse of these recordings by Guides.
Children may have opportunities to interact with third-party websites and services. For example, we may facilitate showcase award ceremonies on YouTube. We will consult with you and obtain your consent before sharing your child’s information through these third-party services, but we cannot be responsible for their information collection and sharing practices.
We will delete a child’s personal information upon request. If you have any concerns regarding our access and use of your child’s privacy, please contact us at email@example.com. If you would like further information about COPPA, please visit the FTC’s guidance on Protecting Your Child’s Privacy Online.
We take reasonable steps to protect the information we collect from you. We encrypt certain personally identifiable data that we collect and securely store this information to help avoid loss, misuse, unauthorized access, disclosure, alteration, or destruction of your information. Some content and information may be publicly available, such as apps or games that users have created. A first name and initial of last name may be included with that content. The internet and our data security measures cannot guarantee absolute security. We do not accept liability for disclosures beyond our reasonable control. You are responsible for protecting against unauthorized access to your password and any device that you may use to access and use the Services. We encourage you to never give out your password and to safeguard your username, password, and personal credentials when you are using the Services.
Last updated: March 3, 2021