Privacy Policy

The Highlights

  • We take your privacy very seriously as our goal is to provide everyone who visits our website and uses our Service with an incredible experience.

  • We only collect certain information about you, your family, or your ward so that we can optimize your experience and process payments.

  • We understand that, at times, it can be scary to disclose your personal information so we will do everything in our power to ensure that your data is stored safely and securely.


The Details

User Consent

By using this website, you are consenting to Codeverse's Privacy Policy. You should only use Codeverse's website and Service if you agree with the terms of this Privacy Policy and our Terms of Service.

Parental Consent 

Our website is not meant to sell products or services to children and we do not knowingly solicit or collect personal information from children. If you are under the age of 18, you may only use the website with the supervision of your parent or guardian. By registering a minor and/or providing access to your account, you certify that you are the parent (or legal guardian) of the minor and agree to provide consent on behalf of said minor. We respect your privacy and your data; therefore, parents (or guardians) can withdraw this consent at any time. In the unlikely event that you find Codeverse is collecting information from a minor without parental consent, please contact us immediately at support@codeverse.com and we will delete the data. 

We require that teachers or schools get parental (or guardian) consent before using Codeverse with kids who are under the age when they can grant their own consent (which varies based on where you live). If you reside in the US, then parental consent is required for kids under the age of 13. Here are ways that schools and teachers can obtain parental consent:

  • Obtain consent as part of a school-wide consent process that you may already have in place

  • Get parent’s signature on a consent form (such at this sample consent form)

  • For schools or teachers in the US, agree to act as the parent’s agent and provide consent on their behalf to use Codeverse solely in the educational context as provided by the FTC.

What We Collect

Just what we need. When you visit our website or register for/use our Service, we collect three types of information. Some of this information (as indicated when relevant), is required to manage our operations. Other information, such as demographic information and child interests, is optional and you only need to provide it if you wish. We use this information to better understand and serve our customers.

  • 1) Information that you provide us directly, such as:

    • Parent or guardian information

      • Names

      • Phone numbers 

      • Emails addresses

    • Student information 

      • Date of Birth

      • School

      • Allergies

  • 2) Information that is collected automatically, such as IP address and cookies, which digital identifiers, received by our server from your browser, that allow our website to recognize your computer or mobile devices as you log in or out and move between different pages. You may be able to change the settings of your browser to limit your device’s acceptance of cookies, but this may prevent you from properly using our Service. We collect and aggregate such data to understand usage patterns and traffic on our website, but this data cannot be used to identify you personally. If using a mobile app, we might collect mobile device ID.

  • 3) Recordings of all online sessions, in-studio sessions, and phone calls for the security of the kids, training of our team, and quality assurance for everyone. We securely store these recordings and do not share them with anyone outside of our organization.

How We Use It

To provide you with the best experience possible. Unless necessary for the reasons below, we do not use personally identifiable information and instead rely on aggregated data.We may use the collected information to:

  • Provide our Service to you with excellent customer service, including by not limited to communicating with you about your use of the Service and fulfilling your purchases;

  • Understand our customers and manage business operations (e.g. determine who to contact in the event of an emergency, identify who can pick up your kid, etc.);

  • Improve our products and services;

  • Track performance and progress of users;

  • Send periodic marketing emails (not spam) about our Service;

  • Comply with applicable legal obligations (e.g. respond to a court order); 

  • Transfer some or all of our assets in the context of a merger or acquisition; and/or

  • Investigate, prevent, or take action regarding illegal activities or suspect fraud when necessary.

How We Store It

Safely and encrypted. Your information is encrypted and stored on our internal systems, which can only be accessed with the proper credentials. We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee absolute security. If you believe a third party has accessed your information, please contact us immediately at privacy@codeverse.com. We strongly encourage you to take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized access.

Your Rights

You have complete control over your information at all times. You can always opt not to disclose your personal information to us, but please keep in mind that certain information is required during registration. These required fields will be indicated whenever applicable. You may review, add, update, or delete any of your personal information at any time. You may request deletion of your account by sending written notice to privacy@codeverse.com. Please note that some basic information may remain in our records even after deletion of your account. We may use aggregated data derived from your personal information after you update or delete it, but not in a manner that will allow you to be personally identified.

What We (Securely) Share with Third Parties

We may share your information, including personal information, as follows:

  • Affiliates. We may disclose the information we collect to our affiliates or subsidiaries; however, if we do, their use and disclosure of your personally identifiable information will be subject to the terms of our Privacy Policy.

  • Service Providers. We may disclose the information that we collect from you to third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as payment processors.

  • Business Transfers. If we are acquired by or merge with another company, we may transfer the information that we have collected from you to the other company subject to the terms of our Privacy Policy..

  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities or suspected fraud.

Security & Quality Assurance

To provide you with a safe and high-quality experience, we may monitor or record activity at our studios, phone calls, and online virtual sessions for the security of the kids, training of our team, and quality assurance for everyone.

Third-Party Links

Our website and Service may contain links to third-party websites. Any access to third-party websites and services is governed by the respective privacy policies of those third-party websites and services. We are not responsible for the information practices of third parties.

Special Information for California Users

If you are a California resident, you may request a list of certain third parties to which we have disclosed personal information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at: privacy@codeverse.com. Please allow up to thirty (30) days for a response.

Updates to our Privacy Policy

We may amend this Privacy Policy from time to time. If we decide to make any material changes, they will be posted on our website.

Questions or Concerns

If you have any questions or concerns regarding our Privacy Policy, please send us a detailed message to privacy@codeverse.com.

Last updated: May 8, 2020