FAQ

Need help? Browse our FAQ below.

Frequently Asked Questions

Everything you need to know about Codeverse.

Why Codeverse?

What makes Codeverse unique?

At Codeverse, we believe creativity transforms lives. That's why we built the world's best digital studio with real coding tools and hired the world's best Guides who engage kids in learning, inspire them to learn by doing rather than giving instruction, and give them confidence in their ability to create.

Our program promotes critical thinking, problem-solving, decision-making, and idea generation in a way that no other education company can. Check out what our customers say on TrustPilot.

Program Details

Where would my child start in the curriculum?

Our Guides personalize and customize the learning path for each individual child with the number one goal being to make sure that every kid is motivated and excited about what they are learning!

Can my kid keep learning outside of class time?

Yes! Your kid's personalized Codeverse Studio is an intuitive and engaging virtual learning tool to which you will have access to 24/7.

Learn more about how kids learn through the Codeverse Studio.

What programming language do you use to teach kids to code?

The programming language that we use to teach kids how to code is called KidScript. It's an approachable language that replaces unnecessary complexities with an easy to read, easy to write syntax.

Read more about why we teach KidScript over Python, JavaScript, or any of today's "popular" languages.

Is there a way I can stay updated with my kid's progress?

You will receive a personal session update from your kid's Guide after every session to let you know what was covered during class you can also see your kid's progress within each coding skill through your Codeverse Parent Portal.

What is the right age for my student to enroll?

If you can read, you can code! From there, Codeverse is a personalized learning experience perfect for any kid.

Codeverse Guides

Who are Codeverse Guides?

All US based, Codeverse Guides are a collective of K-12 certified teachers, seasoned designers, game developers and engineering experts who have been coached by seasoned Guides.

Meet just a few of our amazing Codeverse Guides!

See what our parents say about their Guides here.

Where are Codeverse Guides located?

Codeverse Guides are all US based. We hired the best Guides from all time zones, working a range of hours to make classes available for students around the world!

Meet some our Guides or checkout what other parent's say about their experience on TrustPilot

Can I pick my Guide?

When you sign up for a trial class, Codeverse's welcome team will hand-pair your kid with your Guide. After every session, you will receive a survey asking you for feedback and if you would like to work with that Guide again. If not (which is rare), no worries! We will personally reach out to find the perfect Guide for you. Check out what our parents say about their Guides.

Do I have the same instructor every class?

Yes! For your recurring 1-on-1 classes, you will be paired with your preferred Guide every class. You will always be able to see the Guide on your upcoming session in your Parent Portal.

Codeverse Membership

How much do classes cost?

We have multiple membership options available to meet your schedule and budgetary needs. See the details of the plans here.

What are the perks of Codeverse membership?

Every Codeverse Membership includes:

  • Unlimited access to Codeverse's online coding platform
  • Free Live Stream Classes, new each week
  • Personalized notes from your child's Guide after each class
  • Access to Group Classes to code with other kid creators
  • Codeverse Parent Portal to track your child's progress, book new sessions, and reschedule sessions at any time

Accessing Codeverse

What technology do I need?

All you need is a desktop or laptop computer (or tablet with a keyboard) and wifi connection! We suggest using Google Chrome for the best connection.

How do I join a virtual session?

Our 50-minute 1:1 virtual sessions are hosted entirely within the Codeverse platform!

To join a virtual session, all you need to do is sign into our Parent Portal at account.codeverse.com, at the time of your session, and then click Sign In next to your child's name.

Policies

How does scheduling work?

For any membership plan, you will receive credits each month for a number of classes. We will schedule those for you on a recurring basis for you (example, Mondays at 4pm) but you have the flexibility reschedule or save those credits if something comes up!

We offer rolling enrollment throughout the year with class times available everyday from 9am-9pm CST.

What is the rescheduling policy for classes?

We text you 24 hours prior and 1 hour prior to every class. Codeverse classes can be rescheduled in your Parent Portal up to the day before with no penalty. Our team is able to assist within the hours of 8:30am - 5pm Central. If a class is not rescheduled in time, it is considered missed and will not be rescheduled or refunded.

Can I pause my membership if my family is traveling?

You can easily save your class credits directly from your Parent Portal. Going out of town for two weeks? Just press "skip" on your upcoming classes and you will see those class credits added to your profile to be used in the future!

What is the cancellation policy?

If you wish to change or cancel your membership please email us at support@codeverse.com prior to your billing date. Please note that termination is effective only once confirmed in writing by our team.

If you receive a discount for a multi-month commitment and cancel prior to the end of the discounted term, you will be subject to an early cancellation fee equal to the total discount that you received.

All sales are final. Certain refund requests may be considered by Codeverse on a case-by-case basis and granted at the sole discretion of Codeverse.

Still have a question?

Give our support team a call!
844-644-2633